Refund policy

Please carefully read the following terms and conditions. By purchasing products from Nature Skin Care, using our website, or engaging with our services, you agree to abide by these policies.


Shipping & Returns

We hope you love your Nature Skin Care products, but if something isn’t right, we’re here to help.

Return Eligibility

We offer returns within 30 days of receiving your order.

To be eligible, items must be:

  • Unopened, unused, and in the same condition as received

  • In their original packaging

  • Accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact us at hello@natureskincare.com.au
Returns must be requested before sending any items back.

All approved returns should be shipped to:

4/78 Rajah Road
Ocean Shores
NSW 2483
Australia

If your return is accepted, we will provide return instructions and a return shipping label (where applicable). Items sent back without prior approval will not be processed.

For any return-related questions, you may contact us at hello@natureskincare.com.au.


Damages & Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and make it right. Photographic evidence may be required to process a claim.


Exceptions & Non-Returnable Items

Due to hygiene and safety regulations, certain items cannot be returned:

  • All opened or used beauty and personal care products

  • Custom or personalised items

  • Perishable items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or promotional items

If you are unsure whether your item qualifies, please reach out before making a return request.


Exchanges

If you wish to exchange a product, simply initiate a return for the item you no longer want. Once approved, you may place a new order for your preferred product.



Redo Policy (Treatments or Services — If Applicable)

If your purchase relates to a treatment or service that did not meet expectations, please contact us within 48 hours of your appointment. Redo requests are assessed on a case-by-case basis and may be offered at our discretion. Redo appointments cannot be offered for changes of mind.


Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that:

  • Shipping charges are non-refundable (unless due to our error)

  • Processing times may vary depending on your bank or payment provider

  • If 15 business days have passed since approval and no refund appears, please contact us


Policy Updates

Nature Skin Care reserves the right to modify or update these policies at any time, without prior notice. Continued use of our website or services constitutes acceptance of any revised terms.

By engaging with Nature Skin Care, you agree to adhere to these policies.