Orders & Shipping
Where do you ship?
We currently ship Australia-wide. International shipping will be available soon, sign up to our newsletter to be notified once it’s live.
How long will my order take to arrive?
Orders are dispatched within 1–2 business days from our Byron Bay studio. Delivery typically takes 2–5 business days depending on your location.
Do you offer free shipping?
Yes. We offer complimentary shipping on all orders over $99 Australia-wide.
Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with your tracking details.
What if my package hasn’t arrived?
If your delivery seems delayed or tracking hasn’t updated, please contact us at support@natureskincare.com, we’ll help resolve it promptly.
Returns & Exchanges
What’s your return policy?
Due to the nature of skincare products, we can only accept returns for unopened, unused items within 14 days of delivery.
How do I request a return?
Simply email us at support@natureskincare.com with your order number and reason for return. Our team will guide you through the process.
What if my item arrived damaged or incorrect?
We’re so sorry to hear that. Please contact us within 7 days of delivery with a photo of the issue, we’ll replace it immediately.
Products & Ingredients
Are your products natural?
Yes. Every Nature Skin Care formula is made with the finest natural and botanical ingredients, chosen for purity, performance, and safety.
Do you test on animals?
Never. Nature Skin Care is proudly cruelty-free.
Are your products vegan?
Most of our products are vegan. Any exceptions (for example, formulations containing beeswax) are clearly noted on the product page.
Are your formulas suitable for sensitive skin?
Yes. Our products are dermatologically tested, free from harsh synthetics, artificial fragrances, and alcohol.
Where are your products made?
All formulas are made in Australia using responsibly sourced ingredients from trusted suppliers.
Sustainability & Ethics
Is your packaging recyclable?
Yes. All our bottles, jars, and boxes are recyclable, and we continue to explore low-impact materials wherever possible.
Do you use sustainable ingredients?
We partner with suppliers who prioritise sustainable and ethical farming practices to protect both the environment and the communities involved.
How do you ensure ingredient transparency?
We list every ingredient on each product page, no hidden chemicals or misleading claims.
Other Questions
Can I use your products during pregnancy or breastfeeding?
Most of our range is pregnancy-safe. However, if you have concerns about specific ingredients, please consult your healthcare provider before use.
Do you offer samples?
We occasionally include sample sizes with online orders and seasonal promotions. Subscribe to our newsletter to stay informed.
How can I contact you?
You can reach our team anytime at support@natureskincare.com, or via our contact form. We usually respond within 24–48 hours.
